| Product
Information
What
is Bellaplex™?
Bellaplex™ is a true Botox® alternative. It is a
superior facial cream which contains the four most effective
substances needed for real results. Bellaplex™ is unlike
other skin creams. Most products use one or maybe two of these
important ingredients necessary for results. Bellaplex uses
all four: Matrxyl 3000® + FRESH Collagen + Argireline®
+ Hyaluronic Acid. Click
HERE to learn more about these ingredients.
How
do I use Bellaplex™?
Simply apply Bellaplex™ every day to the desired
areas on your face to diminish and prevent fine lines and
wrinkles. For best results, Bellaplex™ should be used
daily for at least 60 days.
Is
Bellaplex™
safe?
Bellaplex™ is extremely safe and there has never been
a health issue in the history of the product. However, we
must state the following;
CAUTION:
For external topical use only. Use only as directed. Keep
out of reach of children. If irritation occurs, discountinue
use. Avoid contact with eyes. Not for use by children under
18 years of age.
What
are the ingredients of Bellaplex™?
Please
click here for a complete list of ingredients.
How
many ounces are in a one month jar?
Each month's supply is a one-ounce jar.
Do
you have a trial size available?
No we do not. However, we do have a risk free trial program
so that can try the product before being billed for it. Click
here to view tThe terms of the Risk-Free Trial Program.
Autoship
Program
What
is the Bellaplex™ Autoship Program?
The Program is Simple:
Upon ordering your 7-day free trail, you will be enrolled in the Bellaplex monthly auto-ship program. Fourteen days after you place your order, you will automatically be shipped a 30-day supply of Bellaplex and billed $49.99 (+$ S&H) to your card. We know that you will feel this is the best money you ever spent and this provides 7 days for the sample to reach you, and 7 days for your trial period. With auto-ship, you'll automatically and conveniently receive a new jar of Bellaplex every month. Your shipments are sent monthly, timed perfectly, to arrive at your door just a few days before you run out of your current supply. This means you'll never miss a single important daily application. YOU MAY CANCEL THIS PROGRAM AT ANYTIME! To cancel – simply click here to CONTACT US or call us toll free during business hours.
Can
I order without being on an Autoship Program?
Of course you can. There are two options on the order page:
1) You can simply order a bottle (or as many bottles as you
desire).
2) OR -- Order Your Free Trial – with this option you
will be sent the FREE Trial and also be enrolled in the Autoship
Program. To
order Bellaplex™ now, click here.
Can
I change the date of my Autoship?
Absolutely! Any time you need to change your ship date, just
click
here and let us know by filling out this form.
What
if I want to skip a month?
No problem at all…any time you need to skip a month,
just click
here and let us know by filling out this form.
How
do I cancel the Autoship Program?
If you have been on the Autoship for a while and
have achieved the desired goals in your skin’s rejuvenation
and anti-aging, you can discontinue the Autoship Program before
we process your next order.
***Please note: Once an Autoship order has been sent –
it is not refundable.
At any
time before the 14 day trial period ends (14 days from your
trial invoice date), you may cancel your Program and not pay
for the first full month’s supply.
To
cancel your Autoship program, click here.
To
see our complete return policy, click here.
Ordering
/ Return Information
What
is your return policy?
We want you to have a no-lose situation in trying Bellaplex.
Therefore, everyone is entitled to one of our Product Guarantees.
There are 2 categories for our customers to redeem their product
for the guarantee:
1) Bellaplex Free Trial Program Customers:
Fourteen days after you place your order, you will automatically be shipped a 30-day supply of Bellaplex and billed $49.99 (+$ S&H) to your card. We know that you will feel this is the best money you ever spent and this provides 7 days for the sample to reach you, and 7 days for your trial period.
If you are unhappy with Bellaplex for any reason, you simply need to cancel your autoship program within 14 days from your invoice date. Cancels may be done on line, by clicking here for Customer Service . Alternatively, please see our contact page for business phone hours. You will receive an email confirmation of your cancellation.
Once your 14 day trial period is up and your full month's supply is sent, you are no longer eligible for a monetary refund. HOWEVER – if you decide you do not want to keep your jar of Bellaplex after your 14 trial period is up, you may return any unopened jar for a FULL PRODUCT CREDIT redeemable for one of our other fine products. Click here to see the other fine products available to you.
Click
here to notify us that you would like to exchange your
most recent unopened order. When you fill out this form,
please include your name, address, zip code, email address,
and invoice number if available. We will email exchange
instructions back to you within 48 hours.
2)
Non Auto-Ship Customers
If you purchased Bellaplex without registering for the Risk
Free Trial/Autoship Program, your order is Guaranteed for
30 days from the day you place your order. If you are unhappy
with Bellaplex for any reason you may return your order
for a refund less a $ restocking fee plus expedited
shipping fees and insurance, if any.
Click
here to notify us of your intention to return your order
– When you fill out this form, please include your
name, address, zip code, email address, and invoice number
if available. We will email return instructions back to
you within 48 hours.
Important!
All returns subject to a minimum $ restocking fee, plus
expedited shipping fees and insurance, if any. The Shipping
& Handling charge for the FREE Trial is not refundable.
Discounted products, other than Bellaplex, purchased on this
site cannot be returned or refunded.
Can
I call you to place an order?
Yes!
Our professional Customer Service Representatives are available
Business Hours:
US & Canada Toll Free:
UK Toll Free:
All Other Countries:
Fax:
Order by Mail with a Money Order:
Can
I fax an order to you?
Yes! You can fax an order to us if you live in the United
States. Please
click here to see the order form. After printing and filling
out the order form, please fax it to
Can
I order using a money order?
Yes! We will gladly accept a money order. Please choose one
of these options to see an order form.
*Please note: We do not accept checks of any kind. We can
only accept money orders.
Click
here if you live in the United States
Click
here if you live outside the United States
Shipping
Information, United States
How
soon will you ship my order?
When you order before 6:00 pm, Eastern Standard Time, your
order will normally ship the next business day. Orders placed
after 6:00 pm EST, or on Saturday and Sunday, will normally
ship within 48 hours.
How
long before my order arrives?
The following are approximate delivery times from the ship
date:
First Class Mail – 3 to 8 business days
Priority Mail – 2 to 4 business days
Express Mail – 1 to 2 business days
What
do you charge for shipping and handling?
First
Class Mail – $
Priority Mail – $
Express Mail – $
For
domestic orders, there is no S&H charge when you purchase the 4 month supply!
Is
the package discreet?
Yes. Your order is delivered in a plain package, with our
name, Urban Nutrition, and your name and address.
Shipping
Information, International
Do
you ship internationally?
Yes, we ship to most countries. If your country is listed
on the order page, we will ship to you. However, for some
countries, we must require a money order or bank draft (US
DOLLARS) in advance, and charge $ (US) for shipping and
handling. To inquire about your country specifically, please
click
here and fill out this form.
What
do you charge for international shipping and handling?
For regular parcel post, the international shipping and handling
fee is $ (US). Global Priority, if available for your
country, costs $ (US). Courier delivery is available
for some countries and costs $ to $45.00 (US) To inquire
about your country specifically, please click
here and fill out this form.
How
long before my order arrives?
Most international orders are delivered in 10 days. Please
note: Customs clearance may delay the delivery of your order
by up to an additional two weeks depending on your country.
What
happens if my order does not clear customs?
If you provide us with the appropriate documentation from
your Customs Department, we will refund your purchase, less
a restocking fee of $ plus any expedited shipping services,
if any. Or, at your request, we will re-ship your order, but
we must charge shipping and handling again. If we re-ship
your order and it again does not clear customs, we will refund
your purchase less the restocking fee as described above.
Sorry, but we cannot ship a third time.
Will
I be charged a customs fee or tax?
Most countries today charge their citizens an import duty
or tax. We are unable to determine this in advance, and you
will be responsible for this cost.
Is
the package discreet?
Yes. Your order is delivered in a plain package, with our
name, Urban Nutrition, and your name and address.
Security
and Privacy
Is
your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed.
We utilize the industry standard, state-of-the-art SECURE
SOCKET LAYER CHECK-OUT system that is necessary to make shopping
online perfectly safe. Your order information is delivered
directly to us via a secure-session encryption process. Your
information is scrambled before it is even sent to us, making
it impossible for unauthorized individuals to access it.
What
information do you collect?
We collect only the required information to process your order,
such as your name, address, phone number (we will not call
you unless there is a problem with your order), and credit
card number.
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